Restaurant dining – service training has lost its mojo

It’s been almost over a year since I’ve written on this blog. With a blink of an eye, the first month of 2015 is almost over. Like many,  new year’s resolutions are broken the minute it is set, so instead of setting one for this blog, I’m hoping to dedicate more time on this creative platform. Onwards and upwards…..

The restaurant scene in Hong Kong is like any global cosmopolitan city, new restaurants spring up in all corners of town while closures silently fade away. Restauranteurs believe as long as the food is amazing, the line will be endless – but is that really true? How about service?

You don’t need to know much about restaurants to know that it is extremely hard to find a body to serve. In a lot of places that I frequent, getting the attention of a staff is virtually impossible. Everyone wants to be served, and not the other way around. With the implementation of minimum wage over four years ago in Hong Kong, it has stretched the service sector even thinner. It’s come to a point where service experience isn’t even a requirement anymore. As long as you are committed and willing to serve, you are hired! Because of this desperation, the spirit of service training is virtually non-existent. This phenomenon is experienced in all types of outlets ranging from fast food, limited service, grab n’ go outlets to full service restaurants – independent and chained.

Of course there is always exceptions. I hope to experience more exceptions than what has now turned into the norm.

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